Wissam
innovative design - precision manufacturing
Wissam Queue Management Systems (WQMS)
Is your organization experiencing congestion in waiting areas? Do you want to improve your customer experience and raise their satisfaction? The Wasam system is the smart solution you’re looking for. We offer advanced solutions to organize customer traffic and reduce wait times, giving your customers a more convenient and speedy experience. Whether you run a bank, hospital, clinic, or even a service company, the Wasam system is specifically designed to fit your needs.
Technical expertise makes a difference
Wissam,Your Partners Towards Excellence in Customer Service
At Wasam, we believe that every customer experience is an opportunity to build trust and loyalty. With over 30 years of experience, we are not just a provider of customer queuing systems, but a pioneer in providing innovative technology solutions that redefine service. Our goal is to transform the challenges organizations face in managing customer traffic into opportunities for efficiency and customer satisfaction.
Our vision: Smart system, integrated experience
Our vision goes beyond simply organizing queues. We strive to provide an integrated solution that combines smart devices and advanced software to create a unique experience. Our system provides customers with a seamless journey and powerful analytical tools to improve performance.
Our commitment: Quality and expertise at your service
Our commitment is to providing the highest levels of quality. From high-quality hardware with a comprehensive warranty to 24/7 technical support, we put our expertise at your service to help you achieve your goals.
Partners of Success
We are proud that Wasam Systems serves a wide range of leading organizations, confirming their confidence in the quality of our solutions.
More than one waiting system
Our solutions
Wasam offers smart products to organize customer traffic and improve the service experience. Our solutions combine high-quality hardware and advanced control software to deliver a fast and organized experience. This enhances your organization’s efficiency and significantly increases customer satisfaction.
Years Of Experience
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Classic (stand-alone) Queuing System
A simple and cost-effective solution ideal for small businesses such as supermarkets, restaurants, and small clinics.
- Easy to set up and operate
- No computer or special wiring required
Standard Queuing System
A practical solution designed for medium-sized businesses including hospitals, insurance companies, call centers, and government service centers.
- Ensures organized service delivery.
- Improves customer experience in busy environments.
Advanced Queuing System
A comprehensive solution for medium and large businesses, especially organizations with multiple branches, such as banks, utility service providers (electricity, gas, water), and telecom companies.
- Branches connected through the internet or internal networks.
- Real-time monitoring of queue operations across all branches.
- Performance tracking of staff at each branch.
- Detailed reports and statistics to support evaluation and decision-making.
- Mobile booking options, allowing customers to reserve their ticket in advance.
- Customer feedback tools to gather insights and continuously improve service quality.
Featured Products
Why choose Wissam system?
With over 30 years of experience in innovative technical solutions, we pride ourselves on offering a system that combines high quality and flexibility.
Reliable Equipment
We offer high-quality equipment with a comprehensive warranty and regular maintenance services.
24/7 Technical Support
Our technical team is always ready to provide support to ensure optimal performance for your system.
Flexibility in design
The system can be fully customized to suit your organization's unique requirements.
Accurate analysis
The system provides comprehensive analytical reports that help you monitor performance and make decisions to improve service quality and productivity.
Everything you want to know
Frequently asked questions
The Wasam customer queuing system is designed to be easy to use and flexible, but you may have some questions. We’ve compiled the most frequently asked questions and answered them to help you understand how our system can effectively serve your organization.
The Wasam system is an ideal solution for a wide range of organizations that receive a large number of clients, including banks, hospitals, clinics, embassies, telecommunications companies, and government and private service companies.
Yes, the Wasam system is highly flexible, as we can customize the interfaces, reports, and settings to perfectly match your organization's workflow requirements.
No, the system interfaces are designed to be easy to use and do not require advanced technical expertise. Additionally, we provide full training for your employees on how to use the system.
We provide 24/7 technical support to ensure your system performs optimally. This support includes monitoring, regular maintenance, and prompt responses to any questions or issues you may encounter.
Yes, the system provides accurate analytical reports that help you monitor the performance of service staff, such as average service time and the number of customers served, enabling you to improve productivity.
Yes, the system was developed according to the highest security standards for data protection, and it does not require the storage of sensitive personal information of customers.
Are you ready to level up your customer service?
If you’re truly ready to transform your customer experience from waiting to excellence, the Wasam system is your next step. It’s time to say goodbye to chaos and clutter and embrace a system that gives your organization a professional image and unparalleled efficiency. We’re here to be your partner in this journey, helping you achieve the highest levels of customer satisfaction. Don’t hesitate to contact us now; our team is ready to answer all your questions and provide the optimal solution to suit your needs.
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